Refund policy

 

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you would like to request a return, please follow the steps below:

1. Contact Us First

All return requests must be emailed to support@beiara.com within 14 days of receiving your order.
Please include your order number and the reason for the return.
Unauthorised returns will not be accepted.

2. Return Approval & Instructions

Once your request is reviewed and approved, we will provide you with the return address and next steps.
Items sent back to us without prior approval cannot be refunded.

3. Condition of Returned Items

Items must be returned unused, unworn, and in their original packaging, including any pouches, boxes, or tags.
BEÏARA LONDON reserves the right to refuse returns that do not meet these conditions.

4. Postage Costs & Responsibility

Customers are responsible for covering the return postage cost.
We strongly recommend using a tracked and insured service, as the customer is fully liable for any loss or damage during transit.
We cannot issue refunds for parcels that do not arrive back to us safely.

5. Refunds

Once the returned item is received and inspected, refunds will be issued to the original payment method.
Please allow up to 7–10 working days for processing.
Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@beiara.com.

6. Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.