Shipping policy

 

 

This Shipping & Delivery Policy forms part of the Terms of Service of BEÏARA LONDON LIMITED (“we”, “us”, “our”) and applies to all orders placed through our website.

1. Order Processing

Orders are usually processed and dispatched within 1-3 business days from the date of order, excluding weekends and UK public holidays.

Processing times are indicative only and may be extended during periods of high demand, promotional activity, or circumstances beyond our reasonable control.

2. Shipping Destinations

We currently deliver within the United Kingdom and to selected international destinations. Availability of international shipping may vary and is subject to change without notice.

We reserve the right to refuse delivery to certain locations at our discretion.

3. Delivery Times

Any delivery times provided at checkout or in confirmation communications are estimates only and do not constitute a guarantee.

We shall not be liable for delays caused by third-party carriers, customs authorities, weather conditions, strikes, or other events beyond our reasonable control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout prior to order confirmation.

All prices are exclusive of any customs duties, import taxes, or local charges that may be imposed by the destination country.

5. Customs, Duties & International Orders

For international deliveries, the recipient is solely responsible for all customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.

BEÏARA LONDON has no control over these charges and accepts no responsibility for their payment or reimbursement.

Failure to pay applicable customs charges may result in the parcel being delayed, returned, or destroyed by customs authorities.

6. Transfer of Risk

In accordance with applicable UK consumer law, responsibility and risk in the goods remain with BEÏARA LONDON until the goods have been delivered to the delivery address specified by the customer.

Upon successful delivery, risk and responsibility for the goods transfer to the customer.

7. Delivery Address

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

BEÏARA LONDON shall not be liable for non-delivery, misdelivery, or delay arising from incorrect or incomplete address details supplied by the customer.

8. Lost, Delayed or Damaged Shipments

In the event that an order is lost, delayed, or arrives damaged, the customer must notify us in writing at support@beiara.com within 48 hours of delivery or the expected delivery date.

We reserve the right to require supporting documentation, including photographs, before initiating an investigation with the carrier.

Any resolution, including replacement or refund, shall be at our discretion and subject to the outcome of the carrier’s investigation.

9. Refused or Unclaimed Deliveries

If a delivery is refused or remains unclaimed and is returned to us, any additional shipping, handling, or return costs incurred may be deducted from any refund issued, where permitted by law.

10. Relationship to Returns

Return shipping costs are the responsibility of the customer unless the goods are faulty or incorrectly supplied, in accordance with our Return Policy.

This Shipping & Delivery Policy should be read in conjunction with our Terms of Service and Return Policy.

11. Contact Information

For any enquiries regarding shipping or delivery, please contact: support@beiara.com